- #CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD INSTALL#
- #CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD SOFTWARE#
- #CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD PASSWORD#
- #CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD PC#
- #CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD DOWNLOAD#
You will see a message saying that the installation was successful. Select the appropriate destination folder by clicking Browse > Next.
#CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD INSTALL#
You do not need to uninstall the Cisco WebAttendant Client to install Cisco CallManager Attendant Console. There is no inter-operability between the old TCD/Attendant Console and new TCD/WebAttendant. Install the Downloaded Plugin on the Attendant's PC. Note: The application is still listed as Cisco WebAttendant on the Plugin page.
#CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD PC#
Note: If you do not have any Cisco WebAttendant Pilot Points created, see Configuring Cisco WebAttendant Pilot and Hunt Groups for Cisco CallManager 3.0.ĭownload the new Cisco CallManager Attendant Console Plugin on the Attendant's PC from the Cisco CallManager Plugin Page. Associate all the Cisco WebAttendant Pilot Points and the phones that will be used by the attendants.
#CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD PASSWORD#
Note: This will stop the TCD Service momentarily while replacing the TCD service and the client plugin.Ĭlick Next to begin copying the program files.Īdd a User called ac (no other names are supported) with password 12345 under global directory, and make sure Enable CTI Application Use is checked. Install the self-extracting application you downloaded on all Cisco CallManagers in the cluster. Note: This application is supported only with Cisco CallManager versions 3.1(2c), 3.1(3a), 3.2(1), and 3.2(2).
#CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD DOWNLOAD#
Downloading and Installing Cisco CallManager Attendant Consoleĭownload the latest Cisco CallManager Attendant Console from the CallManager download page. Refer to Cisco Technical Tips Conventions for more information on document conventions. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. Network connectivity to the Cisco CallManager
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Microsoft Windows 98, Windows 2000, or Windows NT 4.0 (highest Service Pack 6) workstation or server The following list provides PC requirements for the attendant console:
#CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD SOFTWARE#
The information in this document is based on these software and hardware versions: Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: The Cisco CallManager Attendant Console server application can also be used on its own to create hunt groups for call routing. The Cisco Telephony Call Dispatcher (TCD) service running on the Cisco CallManager communicates with Cisco Attendant Console clients for call routing and control, monitors and reports line state, and services client database requests.Īdministrative tasks such as adding users, configuring pilot points and hunt groups for call routing, and starting and stopping the TCD service are performed using Cisco CallManager Administration. Multiple Attendant Console clients can be connected to a single Cisco CallManager. The client works in conjunction with a Cisco IP Phone that is registered to a Cisco CallManager (one client for each phone that will be used as an attendant console). The Cisco CallManager Attendant Console client is a plug-in application that is installed on a PC that has IP connectivity to the Cisco CallManager system. Cisco CallManager Attendant Console can be used by a receptionist or administrative assistant to handle calls for a department or company or by an individual. The Cisco CallManager Attendant Console client provides a graphical user interface for controlling a Cisco IP Phone as an attendant console, including speed dial buttons and quick directory access for looking up phone numbers, monitoring line status, and directing calls. If you need to forward the call to a colleague, you can check from your directory if they’re available (in the meantime, put your current calls in parking so the waiting will be a pleasure for the customer), and then you can take back the call or directly forward it to your colleague with a simple drag & drop.Cisco CallManager Attendant Console is a client-server application that enables you to set up Cisco IP Phones as attendant consoles. What about answering? Easily monitor the calls in the queue, decide which call to take based on your priority, then just click on the call and that’s it! And there’s more: when an incoming call comes in, you can always welcome your customers by name and make them feel even more welcome, as Imagicle Attendant Console lets you see the contact’s name, number, and photo thanks to the Caller ID feature. With an easy to use interface, it allows you to perform any action in a click, saving you significant working time thus increasing your productivity.
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Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.